Legal notice
| Company Name | Yo-Yo Inc. |
| Representative | Kengo Kido |
| Postal Code | 179-0073 |
| Address | 2-1-28 Tagara, Nerima-ku, Tokyo, Japan |
| Additional Fees Other Than Product Price | Shipping fees and payment handling fees are borne by the customer. |
| Shipping Fees |
International shipping fees vary depending on the destination country and the total weight of the items purchased. Please check the checkout page for details. |
| Application Validity Period | Within 7 business days after placing an order. |
| Defective Products | If the delivered product differs from the order or is damaged, we will cover the shipping cost and provide a replacement or refund. This applies only to unused items. Even if the product is incorrect, we cannot accept returns or refunds for items that have been opened or used. Please understand this in advance. |
| Minimum Order Quantity | From 1 item. |
| Delivery Time | Orders are usually shipped within 7 business days after payment confirmation. Delivery generally takes 1–3 days after shipment, though it may take longer for remote areas or islands. Delays caused by weather, natural disasters, or social circumstances may occur. |
| Payment Methods |
Credit Card, PayPal, Alipay, WeChat Pay
|
| Payment Deadline | Please complete payment within 7 days from the day after receiving our payment instruction email. |
| Return Policy | Please check the contents immediately upon receiving your order. Returns or exchanges due to customer preference—such as differences in color appearance on monitors or differences in usage feel—are not accepted. If absolutely necessary, please contact us in advance via email or the inquiry form. |
| Return Shipping Fees | If the product is incorrect or damaged due to our responsibility, we will cover the return shipping costs and provide a replacement or refund. |
| Store / Service Name | Yoyorecreation |
| Phone Number | 050-6866-0422 Please note: As we operate with a small team, we do not offer phone support. Kindly contact us via email. |
| Website | http://yoyorecreation.jp |