About Shopping and Shipping

 
Information Regarding International Orders
 
 
Payment method
 
Paypal is the only payment method we are currently able to accept.
You will be able to use Paypal's credit-card verification features to pay using your credit or debit card.
When proceeding through the checkout screen you will be redirected to the Paypal website and prompted to enter the necessary information.
 
 
Shipping method
 
EMS (Express Mail Service) is the method we use for sending international orders.
If your delivery address is located in a country in a state of war or sociopolitical instability, there may be times that we will be unable to dispatch your order.
 
 
 
Shipping fees
 
Fees are variable depending on location and order size.  We estimate 1400 - 2000JPY for Asia, 2000 - 2800JPY for the USA, and 2200 - 3000JPY to Europe.
For a detailed breakdown of the cost please refer to http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
 
* Free Shipping
Free regular shipping is applied to all orders over 10,000JPY (roughly 100USD).
 
 
 
Delivery time
 
At yoyorecreation.co.jp we do our best to ship orders 7 days a week. However  there may be days when we are unable to send out orders, for example when staff are unavailable because of illness.  There will also be planned closures of the online store on days of major events or national holidays. We will announce these closures on the main website in advance.
 
General estimation of delivery time:
- Asia and North America: 3 - 10 days from shipment.
- Europe: 5 - 14 days from shipment.
- Africa: 7 - 20 days from shipment.
These estimations may vary depending on the state of the delivery service and/or customs office in your locality.
 
 
 
Returns and exchanges policy
 
Please contact us on store@yoyorecreation.jp within 7 days of your order arriving to request returns or exchange. While we are extremely confident in the quality of our products and service, in the unlikely event that your order contains a faulty product or the wrong items, yoyorecreation.co.jp will cover all shipping costs for the return and/or exchange of the goods.
Regrettably we cannot accept returns or exchange of non-faulty goods. Please double check and make sure you are happy with your purchase before completing payment at the checkout.
 
Returns address:
Toyogaoka 5-4-10 Tsu Mie Japan
zipcode 514-2222
telephone +81592020182
 
 
 
My Account
 
When ordering from yoyorecreation.jp for the first time you will be asked to create an account. This lets us store your delivery details and keeps track of the points you earn.  You can also sign up to our newsletter this way!
Your details can be changed be accessing the My Account Page via the link in the top right of the home page.
 
 
 
About  Shipping for Japan
 
We use Hikyaku Express of Sagawa Express Co.,Ltd. for a shipping method in domestic shipping.
You can select 3 shipping method "Cash on Delivery", "Bank Transfer" and "PayPal".